How I Work
What 20+ years as an employee have actually taught me about getting things done.
I Explained Why I Was Right. So Why Won't They Move?
You laid out a correct, careful argument, and the other person still won't budge. "Not moving" doesn't always mean "not understanding" — what to look for instead.
I Keep Coming Up With Solutions, But the Work Isn't Moving. Maybe I've Got the Wrong Problem
When a fix doesn't change anything, the problem is usually with how you defined the problem, not the solution. What to check first on the hard cases.
Meeting After Meeting, and the Problem Still Isn't Solved? Here's What to Check First
When repeated meetings still don't reveal the real cause, going back to the primary source is worth more than another summary. My own habit for when things stop making sense.
You Fixed It, But Their Complaint Won't Go Away. Why?
You explained it, fixed it, rolled it out, and the other person still seems unhappy. The difference between "the fix shipped" and "the problem is solved."
I'm Just Passing Along What My Boss Said — So Why Isn't Anything Moving?
"I told them exactly what I was asked to." And yet nothing moves. On the difference between carrying information and actually pushing things forward — including my own past mistake.